Last updated: October 19, 2026
SunrAI ("we," "our," or "us") operates the sunrai.ai website, the SunrAI platform, and the SunrAI Field mobile app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We collect information you provide directly, including account details (name, email, and company), customer and project data, job site photos, voice notes and transcripts, time entries, and other content you submit. With your permission, SunrAI Field collects precise location and geofence events for assigned jobs, time logging, crew routing, and active background tracking. We also collect device and app information, push-notification tokens, feature interactions, performance metrics, and crash diagnostics.
We use your information to provide and improve the SunrAI platform; coordinate assigned work; record time, location, photos, and voice notes; deliver notifications; diagnose errors; communicate with you about your account; ensure security; and comply with legal obligations. We do not sell your personal information to third parties.
SunrAI Field requests camera, microphone, notification, and location permissions only for the features described when the permission is requested. Background location supports assigned-job geofences and active work-session tracking and may continue when the app is not open. You can change these permissions in your device settings, although disabling one may make the related feature unavailable.
Your data is stored on secure cloud infrastructure with encryption at rest and in transit. We implement role-based access controls and team-level data isolation to ensure your information is only accessible to authorized users within your organization.
We use third-party services including Google Cloud (AI, database, and infrastructure), Stack Auth (authentication), Supabase (file storage and legacy authentication compatibility), Vercel (hosting), Expo (mobile delivery and notifications), Sentry (crash diagnostics), Resend (email), and Twilio (mobile verification and text-message delivery). These providers process data for us under their own privacy and security terms.
We retain information for as long as needed to provide the service, maintain business and security records, and meet legal obligations. Retention can vary by data type and your organization's account settings. We delete or de-identify information when it is no longer needed, subject to legal and backup requirements.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at privacy@sunrai.ai. We will respond to requests within 30 days.
If you choose to enroll in SunrAI text messages, Sunrai, Inc. collects your mobile number, verification and consent timestamps, the consent disclosure you accepted, and request information such as IP address and browser user agent. We use this information to verify your number, deliver account notifications and SunrAI assistant conversations you request, honor opt-outs, and maintain consent records. This program is for SunrAI account holders, including installer staff; it does not enroll homeowners or other customer contacts.
We do not sell or share mobile numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. We share information with service providers only as needed to verify numbers, deliver messages, and operate this program on our behalf. Message frequency varies. Message and data rates may apply. You can withdraw SMS consent in the app or reply STOP to opt out. Reply HELP for help or contact hello@sunrai.ai. Opting out does not affect your access to SunrAI. We retain consent and withdrawal records as needed to honor your choice and meet legal obligations.
If you have questions about this Privacy Policy, contact us at privacy@sunrai.ai.